Terms and Conditions

Guidelines, Conditions, Expectations Watermans Food wants your function to be a success. We know the best way to achieve success is to formulate a strong, honest and open relationship with you, the event organiser. A relationship where communication is clear and expectations from both sides are understood from the beginning. Watermans Food services are hired under the terms and conditions set out below and as described in relevant venue documentation. The payment by any person of any fees and charges for such services and venue facilities shall be deemed to be an acknowledgment and acceptance by such person of these conditions. Quotation Once you have discussed your brief, Watermans Food team will develop a quotation for you based on your individual requirements. This written quotation will remain valid for 60 days from date of issue. In the instance that the event brief alters, it may be necessary to review and reissue each quotation. Prices While all attempts are made to maintain published prices, they may be subject to change at the discretion of Watermans Food. If prices will differ, the client will be informed before the event date. Prices quoted include GST unless otherwise specified. Confirmation of Booking Watermans Food considers confirmation of the event upon receipt of these terms and conditions signed and accompanying payment of the requested deposit by the due date specified. Failure to adhere to this procedure may result in Watermans Food being forced to cancel the event. Payment Terms As many costs are incurred prior to the event date, Watermans Food has the following payment terms: A deposit, based on a minimum of 25% of total quotation costs, is required to confirm your event (where venues are booked on your behalf, a larger deposit may be required). For Pre Approved Corporate clients (ABN applicable) full payment of all known costs is payable up to seven (7) days after your event date. For private clients full prepayment of all known costs is payable 2 full working days prior to the event date. Payment can be made by direct credit (EFT), company cheque, bank cheque or cash. Outstanding accounts may incur a charge of an additional 10% of the total invoice. Exceptions to this clause may occur in the instance where a venue cancellation fee applies. Venue cancellation fees will be the responsibility of the client in the instance where Watermans Food is unable to rebook for the previously agreed date. Cancellation In the instance that you need to cancel your event, the following conditions will apply: All cancellations must be made in writing. If cancellation occurs more than 60 days prior to the event date, 100% of the deposit will be refunded. If cancellation occurs 21-60 days (inclusive) prior to the event date, 50% of the deposit will be refunded. If cancellation is received less than 21 days prior to the event date, the cancellation fee will consist of the total deposit and all non-refundable charges. Where circumstances beyond Watermans Food control prevent Watermans Food from fulfilling any obligations, Watermans Food will be released from this agreement without penalty. Confirmation of Guest Numbers To ensure maximum value and efficiency for you, Watermans Food requires confirmation of minimum numbers attending your event at least 10 (ten) working days prior to the event date. The final number of guests attending the event is required 7 (seven) working days prior to the event. If the confirmed number of guests increases by more than 5% less than 2 (two) working days prior to the event, a surcharge of 10% may apply on food charges for the additional guests. Watermans Food will endeavour to accommodate any requests at late notice, but are unable to give a guarantee. Tastings Watermans Food can provide tastings for Seated and Canapé Menus only.When the function has been booked and confirmed with the deposit of 25% paid on the total quoted package a date and time can be arranged to suit both Watermans Food and the client. Tasting Costs, if required are for bookings of 50 people or more. Seated Menu - $30.00per person. Designed for two (2). 2 Entrées, 2 Mains and 2 Desserts of clients choice. Canapé Menu - $20.00per person. Designed for two (2). A selection of chefs choice canapés. Every effort is made to provide you the client your choice of canapés that you will be having for your function although there are some dishes that can not be made in such small quantities. Tastings are held at Watermans Café Restaurant 70 Cameron Street, Wauchope, NSW 2446 Staff Charges where applicable Should the event brief fall outside our minimum numbers or package costing, a service charge will apply. These charges will be calculated on an individual event basis. Events finishing past midnight will incur a service charge, charged per hour or part thereof. If additional staff are requested a charge may apply. Surcharges will apply for all events held on Sundays (15%) and public holidays (20%), this surcharge is calculated on the total food spend. Responsible Service of Alcohol/Disorderly Conduct Watermans Food has a Responsible Service of Alcohol Policy. It is illegal to serve alcoholic beverages to any person who is intoxicated or who may attempt to drive a vehicle, and as such Watermans Food reserves the right to refuse service to such person and or request the departure from the premises. It is illegal also to serve beverage to any person less than eighteen years of age and Watermans Food reserve the right to request suitable identification to this end. We at Watermans Food will not permit or suffer any riotous, disorderly, offensive or improper conduct. Offenders will be asked to leave the event and may be escorted off the premises by a Watermans Food representative or member of security personnel. Damages Neither Watermans Food nor any venue booked on behalf of the client shall be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying any client. The client shall be responsible for the cost of making good any damage or loss caused to any venue booked on behalf of the client and Watermans Food buildings, furniture, fittings and equipment arising out of and in the course of the client's events. Indemnity The client uses and occupies any venue booked at their own risk. The client hereby indemnifies Watermans Food and agrees to keep Watermans Food indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against Watermans Food and/or incurred arising out of injury or damage to any person or property from or during the use of any venue. Venue Specific Terms & Conditions In instances where Watermans Food books venues on behalf of the client, the client is also bound by the venue Terms & Conditions. Payment of any fees and charges for Watermans Food services and venue facilities shall be deemed to be an acknowledgment and acceptance of those conditions. A copy of the venue specific Terms & Conditions is available from Watermans Food on request.

Terms and Conditions